I have made an order on 9th October to order a pack of diapers which is estimated to delivered by 11-14th October. I've got to know that the item has been shipped on 9th. I was delighted. I thought it could made it by 11th at least since it's already shipped. Like the previous order I made to them, I got my item delivered to me within 2 days. Once it says it's shipped, I got my item in less than 2 days! To my disappointment as I clicked into the tracking, it's not available yet. That was on the 9th at 6pm. Fine, gave it another day. I tried on the 10th, it's still not available. Panicked.
I've decided to make another order on 11th. (wasted 2 days, I know) This time, I ordered the same diapers. NB diapers. This time, I made sure I pay extra for the same day shipping which cost me additional RM7 and it's said to be able to delivered on 11th. I trusted that. What's more, it's sold by lazada themselves, so the shop name says.
Waited whole day for the update, and finally to be able to get one at 3pm. The update was that the item has been shipped and the courier is by Ninja Van. Having dealt with Ninja Van before, I knew that they would send an sms to the customer upon sending the parcel to them. Which I like, since it's messaging. I waited almost whole day till 6pm. Which I assume is the standard working hours. No messages. My item still on "Delivery Pending" status.
Panicked again, I went to Lazada website. My order has update. (I wasn't informed). My delivery date was changed to 12th instead!
Alright now, which part of that spells "Same day delivery" then.
So I tried to contact Lazada. (Their Live chat in their website is useless by the way. The button is not functioning. Nothing happens when I clicked on it). A customer care picked up and I voiced my concern.
He apologies and contacted Ninja Van which they later reply to his email (I assume since he said he will email them) that they could not do the delivery on the same day due to high parcel traffic. Lazada would refund to me the monies I paid for express delivery instead.
Money aside, which I don't mind to pay, I REALLY NEED THOSE DIAPERS URGENTLY. Hence, why I opt for express shipping! I don't care if I have to pay RM10 for express shipping. I'm already DESPERATE. Of course, it's Lazada's responsibility to resolve this matter since I made the payment already and did not get the service. But now that I think about it, what would happen if I did not make a complain? My shipping date got changed just like that. Without any information to their customer AT ALL. So if I decided to keep quiet about it, they would too? And take my "Express shipping" cost quietly? That's so unethical.
Now my baby is down to 2 pcs of diapers left for the rest of the day. What should I do? Lazada, you've disappointed me.
